Once you file a Service Request, you have 60 days to complete the process. This includes paying any applicable Processing Fee and providing any information or documentation requested. If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email documents likewize. Requested documentation sent by mail or email may be delayed.
Your replaced or repaired device is still protected as long as you are enrolled in the Premium Device Protection plan. Your repaired device is still protected as long as you are enrolled in the Device Protection Lite plan. In addition, replacements and repaired equipment come with a month warranty.
In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12 month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit under the Device Protection Plan Contract. If you experience any problems with your replaced or repaired device, call Likewize Customer Care at Will I get the same device for an approved Service Request when I choose to replace my device?
Our enrollment process is quick and painless. Simply sign up when you buy your new device and your protection will start immediately.
Enrollment is available for 45 days after you purchase your device, so be sure to act quickly! Protection will begin immediately. Please note that your device must be fully operational and undamaged at the time of program enrollment in order to enroll. Am I required to pay a Processing Fee before I get my device repaired or replaced? You are required to pay a Processing Fee for each approved Service Request.
For your exact Processing Fee, go to My Plan and log in. Remember, prepaid credit cards cannot be used to pay your Processing Fee. You may cancel your enrollment at any time by contacting Fido or calling Likewize Care at In Manitoba and Saskatchewan, please see your policy in the Resources section for more information on cancellation. You can check your Monthly Service Fee and Processing Fees, review your plan documents, start a Service Request, and track it from start to finish.
Simply go to My Plan and sign in. Our customer care representatives are here to assist. Your location, device model, type of damage, and repair or replacement part availability can influence your choices of replacement vs. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. When you complete your Service Request you will be presented with repair partners in your area.
Once you select a repair partner you can visit any of their locations with a valid Service Request and have your repair completed. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within business days. If your phone is unrepairable we will send you a replacement.
Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Processing Fee and Replacement Processing Fee before we can order a replacement for you.
All repair work is guaranteed for 12 months by our partners. Simply return to the store, or go online to file your repair warranty Service Request. To see your specific Processing Fee, go to your Cost Overview above. IMEI-based protection means that only the device with the IMEI enrolled at the time of activation and which we have on file is protected.
If you change or upgrade your device, you must re-enroll in device protection. This includes paying any applicable Processing Fee, providing any information or documentation requested and providing your device for repair.
What do I do if I have issues uploading my documentation to My Plan? If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email them to documents likewize. Requested documentation sent by mail or email may delay the processing of your service request. Your replaced or repaired device is still protected as long as you are enrolled in a Premium Device Protection plan.
Premium Device Protection for Android Replacements and repaired devices come with a month warranty. Such service will not be charged against your annual service limit. Premium Device Protection for Apple featuring AppleCare Services Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan.
If you exit the plan, new replacement devices come with a month warranty and Apple certified pre-owned devices come with a day warranty. Enrollment is available for 60 days after you purchase your device, so be sure to act quickly! You are required to pay a non-refundable Processing Fee for each approved Service Request.
You may cancel your enrollment at any time by contacting Fido. In Manitoba and Saskatchewan, please see your insurance policy in the Resources section for more information on cancellation. Simply go to My Plan and log in. Your location, device model, type of damage, and repair or replacement part availability can influence your repair choices.
It will be repaired within business days and returned to you via next business day delivery. Premium Device Protection for Android All repair work is guaranteed for 12 months by our partners. If you experience any problems with your replaced or repaired device, Simply return to the repair shop, go online to file your repair warranty Service Request or call Likewize Customer Care at Premium Device Protection for Apple featuring AppleCare Services Your warranty continues on your repaired device for as long as you are enrolled in the plan.
If you exit the plan, your repaired device comes with a day warranty. The programs may be modified from time to time. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Device Protection Terms and Conditions.
For Premium Device Protection Plans that do not include AppleCare Services, there is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced. You are not required to purchase a Device Protection Plan to activate wireless service. You may cancel your plan subscription at any time. The Premium Device Protection Plans are a repair and replacement service provided to the customers of Fido.
The service contract is provided by Fido. In Manitoba and Saskatchewan, Device Protection is a combined insurance policy and service contract offering. To ensure secure and expedited service, please submit all requested documentation through My Plan. Ready to Get Reconnected? Program Overview Enrolling in device protection is easy! Select Your Plan Click on your plan below to see your program overview. When you file a Service Request, you may be provided the following options based on your location, device, and failure: WALK IN: Take your device to an approved vendor for repair.
My Plan View your program details and check the status of a Service Request. View your plan. How much does it cost? Are there other fees I should know about?
The Service Request Conversion Fee is the difference between the repair fee and the replacement fee, in instances where the device cannot be repaired, if you elect to have your device replaced. This applies to Premium Device Protection customers only. What does my Device Protection protect?
When do I file a Service Request? If your device is lost, stolen, or accidentally damaged, file a Service Request.
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