Virgin Media has recently posted here that they will no longer apply traffic management to download and upload activity. This means that you will not be throttled or blocked from accessing any site. Try out NordVPN. But Virgin Media continues to block connections that are sending data packets at a very high rate. This is done in order to avoid interfering with other customers who may be using the network more heavily than you and could experience reduced service quality if there was no throttling applied.
The way around this problem is by installing specific software such as NordVPN that allows you to connect privately and securely to the internet. After the installation of this software, you will be able to download and stream your favourite shows without getting throttled.
NordVPN also guarantees a secure connection with bit encryption that is military grade protection in order to ensure total privacy for the user. So there you have it, Virgin Media does not throttle your internet connections after all. If you suspect that you are experiencing issues then the best thing to do is call them and let them know that you suspect you might need to upgrade your package and see how they can help you. It's easy to tell if your Internet Service Provider ISP is throttling your connection by running a speed test and running the test again while using a virtual private network VPN.
Several factors can affect this result, including your connection to the speed test site - your WiFi limits, distance from the Hub, number of people using your internet at the time, and the type of Ethernet cable you use when testing your speeds. A VPN is the most effective way to stop data throttling. Your ISP wont limit all of your internet traffic, so they apply data throttling only to a specific type of traffic. Internet connections can be throttled legally most of the time.
Data usage on plans with data caps is often throttled because of excess use. It is almost always required for Internet service providers to inform consumers about speed throttling. Skip to content. Table of Contents. This time another guy admitted that they were throttling my speed for excessive downloading. After a lot of crap from them i finally managed to cancel my account and get my MAC code. But i have to pay a ridicules cancellation fee equivalent to 11 months subscription.
This is annoying and a waste of money but i was getting so frustrated with not being able to use the net and just wanted to tell virgin to go screw themselves.
The guy at virgin tried to convince me that canceling was a bad idea. But i just told him i am already paying for something i cant use if im getting such slow speeds. That seemed to stumble him and he had no comeback for that argument. At that point finally gave in and went and got my mac code. Its ridiculous that virgin dont want people to download at peak times. How can we watch iplayer ,youtube ,online games or download tv shows and movies itunes. Even webpages dont load sometimes.
I dont think that in this is not excessive usage of the internet. I think i just like most other virgin customers that paid for so called unlimited downloads are just using it to its full potential. This is not bandwidth abuse. According to the guy at Virgin we should really be downloading after 12pm. This is not his really an option if you want to watch iplayer or you tube when you get home from work. Even just doing things like opening up a high resolution photo from a webpage take an absolute age.
Anyway virgin ae going to sen me my mac code in a week so im gonna sign up with o2 broadband. As far as i can tell they dont speed throttle. Feel much better now. It is clearly traffic management. I knew about the bit but i didnt know they cap it between aswell. Virgin used to allow me to download uncapped at off-peak times. However, now they cap me 24 hours a day everyday! I used to only ever download about 40 to 60 GB of data each month.
Well you are cheats Virgin! Join me — Max out your broadband 24hrs a day all day. Fix It. This issue worries me a lot. CC those emails to VM.
Add that you will be suggesting to family and friends to do the same. Also, list the alternative companies on websites, blogs, whatever, so other people can do the same.
Lastly, DO IT! Good Luck, and I hope this helps! The person who just checks their email and surfs a few pages, obviously has a package to suit their needs. People who require to download files will be on an unlimited package. Fairness should be directly proportional to how much the customer is paying for the service and what package they are on. If im paying a small fortune for a XL broadband, phone and TV package I expect them to provide a better service than someone who has a small package to suit checking emails.
Am i being unreasonable? Virgin not friends of yours, Tom? I got fed up of the bullying policies and chose to leave the UK for a better life. I made a huge mistake…. The trouble with eveyone in the UK is that you moan but do nothing about it. Its about time you all learnt from the French. Down tools! If everyone was to stick together then these fat cats have to sit up and listen! Look at the petrol prices, emails went round advising people to stop buying from a particular petrol company.
You know what? Now all you need to do is boycott the cable company, how? They will soon be crying over their spilt pint in the wine bar when they realise they have no customers left and the only receivers the cable company will be using is the official receivers!
Anyone else having problems at night lately? I recently got upgraded from 4 to 10 megs about 2 weeks ago.
Mother of all broadbands? The result? Stick with M accounts. The problem arises for gamers and those streaming video etc. Yes I could download it onto my PC first, but sometimes I just want to watch straight away. Virgin, Telewest and all BT derivatives are living in the stone age of the internet.
They are set up to sell the 10 Meg of bandwidth to anywhere between 20 and 50 users, that is the same 10 Meg to each of them.
This is based on the old usage of check email and do a bit of html browsing such as using google web search and reading mainly text pages, not the high bandwidth required by such as the bbc iplayer and you tube. So when people who are just using their Internet connections for the very thing they were bought for and gobbling most of that 10 Meg of bandwidth.
So every minute you download at full speed you can receive up to Now based on the current figure of MB for the evening cap that is equivalent to 16 minutes and 40 seconds of downloading at full speed or 32 minutes for the afternoon caps. So this says to me that if virgin can deliver 10 Mbs which I have and do receive then I can only use my full internet speed for a fraction of the time the caps are in place. As a final note this means we are all paying for shared access, for me this is like paying for your tv only to find that you can only watch what the other 19 people want to watch, and only being able to choose your own channel for a short period.
Another way of looking at it is you buy a house only to find it is shared accommodation and that there are 20 people sharing the same house, and that you can only live on your own in your house for 30 minutes in the afternoon or 16 minutes in the evening.
If this kind of behaviour was done in any other market such as cars, houses, or even the music industry the government and the people would put a stop to it, because it would be illegal, but this seems not only to be legal but actively encouraged.
Simple as this :- Virgin oversold their capability to too many users, then steal back the bandwidth by claiming unfair use!!! Why did it drop in the morning outside the hours they say they will throttle it then drop again in the afternoon??? Every time I come to use my internet, I can use it for half an hour about and then it cuts off for 5 minutes, sometimes 15….
Now if you want cable BB you have to go with VirginMedia. The result is a monopoly on cable broadband and a company attitude of freck you, what you gonna do about it. Capitalism and free markets at their finest. Theirs a lot to be said for govt keeping a grip on some of the countries services. It stops companies taking the piss. Were seeing the same all over the world. Everything is being put into private hands that has a bottom line of money, the amount of hands at the greedy barsteward table is getting smaller and smaller.
The middle classes are being obliterated with high inflation, high fuel, coming food shortages, water shortages, a coming carbon tax on the myth of global warming being man made. Man made Global warming is a billion dollar money spinner. No amount of logical credible science will prove its related to sunspot activity. Question it and you get lumped in with the holocaust deniers. I remember when it was called scientific debate. Al Gores daily energy use at home would power American homes for 1 whole month.
Can you smell that hypocrisy???? No-one denies we are polluting and poisoning, but the carbon link to heating is at best half baked research, at worst an outright fraud. Ownership and copyright of the coca cola, mars, smithkline beecham haliburton and santander group.
They could run crime stopper ads like:. Every year your taxes are paying for the oxygen for those who wont pay to breathe for free, does that seem fair? We dont think so!! They think they have the God given right to breathe the air you pay for, for free. They are Oxygen stealing criminals, call this number, confidentially guaranteed, if you know someone who is dodging their oxygen breathing license fee. Just got the letter about the new limits.
This week I called them about upgrading my internet to the 10mb package. Within 24hrs my 2mb connection has been cut back to 1mb because I hit a mb download limit.
But only 1gb of that between 10am-3pm and only 0. This is utter tripe! My other half is on VM in Dundee and gets throttled all the time in late evening. By all indication according to the service and paperwork she signed up for, she should be receiving an unlimited connection. From my point of view, VM are in breach of contract. Strangely, my dad lives about 20 mins from her and is also on VM. So stuck with Virgin for now until this changes.
No need to apologize RR. Pineham Village off upton valley way east. Oh right, yes I know it, know someone who lives over there. Crikey thats years away from being finished and adopted. My parents are on the Mbps package which is the fastest VM will allow in this area but most times speeds are around Mbps they have had a number of engineers out but all say same thing the network is over capacity. Has anyone been experiencing similar issues in the Teddington area? We have struggled for a year now to get consistent internet access.
No zoom meeting is unaffected and often remoting in to my work machine in unbearable. Hate to jump on the bandwagon but virgin are useless. I called the other day and the customer services rep left me on hold indefinitely because she obviously didn't know how to deal with my complaint.
Also in Teddington. Network congestion. Been like it for the past year. Very slow latency and packet loss at peak times 8am to 10pm! VM have shown no interest on multiple occasions. Were up the road in Surbiton — We had problems since installation about a year ago. The equipment freezes hub3 and tivo boxes , and needs rebooting a couple of times a day.
The only solution Virgin is advocating is an upgrade to the faster system using the HUB4 — for which we have we will have to pay for and sign up for another year! Just do what we did. Log into you virgin Hub 3 and change it to modem mode and then install your own better router to this for the wifi we use the google mesh system.
No new contract with Virgin needed but you do have to fork out for your own router. We no longer have to reboot multiple times a day. Service from Virgin is still shocking we are in the area talked about in the article but what does come in is at least working over sound hardware.
I live in telford Shropshire vm meg been dropping out to 0. This was going on last October in my part of London. I relied on broken promises for weeks. Then had the stress of changing providers over the Christmas period. Virgin throughout were difficult to communicate with and uncaring. In particular, I never got emails confirming my request to cancel the whole package. It was only partly cancelled.
I had to make further also unconfirmed requests to get the whole miserable thing out of my house. Never again Virgin anything. I already complained about Virgin Media TV, Broadband and Phone, no actual phone though now, but I was offered a mobile deal a few years ago, they sent phone out and I sent it back following day, well took me months to stop them charging me, they took 1st payment a day after phone arrived!! I cancelled DD and think eventually got refund, but spent more in calls sorting it out!!
Thanks for highlighting this — I am one of the impacted customers, and frustration levels are high! Im in Hayes Middx and we have had similar issues. My daughter ended up back at the office because of speed issues. She is now back to working from home and having speed issues and drops in signals. Customer services is exremely difficult to get through.
We will be joining another provider. I was the one who was told it was affecting 25k households. The advisor read from a script that said this. She said the first time they were aware was 19th November — she gave me a fix date of 26th Feb. The fact that Vorgin now deny it is affecting 25k customers is disgusting.
This same issue has been affecting me from Jan in Hounslow. Yes 0. Our hub has been changed twice and we have had three engineer visits so far. Virgin eventually said it was a vault at the exchange and blamed BT. In the end I had to go to a Co-working space as it was so slow it would take hours to send a 10mb file.
They still deny there is an issue. If there was anyone else I would have left them already, sadly there are no other isps offering the same data speeds. Yes I have the same problems as all of you, meg supposed service but drops to 4 or5 quite often,every Sunday night the service drops out totally for about 3hours.
I get told to reboot.. I also lost the ability to access virgin tv go on my desktop PCs around the same time. In Dec,out of frustration I upgraded my speed from mb to mb, only to see now improvement in the service.
They are probably seeing a rise in revenue as customers upgrade to try and resolve the problem themselves. This problem should be escalated beyond the ombudsman as I cannot see any activity on their side to address this. Covid cannot be a good enough reason. Very disgruntled VM customer. I have had problems with virgin media for years.. My main problem is in 1 of the rooms o cannot get wifi connection so I cannot get on demand TV or mobilephone connection so they have sent me the hub3 which I feel is worse than b4 iv been sent a booster but still no difference with or without the booster.
Also getting through to vm is so so stressful having to wait for so long and then to get fobbed off feels too much to have to go through every so often its starting to make me feel depressed and vm r not willing to reduce my bill for the speeds I never get but said I would.
They should have a governing body that looks at all the issues vm have and automatically discount all vm customers for werever they do not keep there promises with there customers. Otherwise there is no point in complaining. Upload consistently Ryton, Tyne and wear. I live near croydon and we have awful speeds — started phoning before xmas and have had various dates for when it will be fixed latest being 19th February.
From some of the posts looks like they are now pushing into March. Worrying that there is no spare capacity even if you decide to switch providers. Absolutely rubbish service.
All getting royally done over paying stupidly costly monthly cost and getting poor service. Same as all the above issues in salibury. They are a water if money. Thinking of moving to bt very soon. I pay for the mbps and do a test each day on an app recommend by virgin. They get my bills wrong a lot as well. After this contract runs out they will be to. Its country wide not a localised issue, problem is everyone is working on getting thd gigabit roll out going, this is where Virgin Media have messed up, my downloads have been mbps download 17mbps upload lately, but after 11pm it bottoms out completely, thats Yorkshire.
Throw away generalisation. I dont like varjinmidiya b coz 3 month good speed and thane poor canection and i call vajin midia so give astra mony and take speed i dont like vajin midia. I used to have VM — reliable for many years. Then a year or so ago it started getting very unreliable so switched to PlusNet BT-based service fast broadband.
Saved myself heaps of money and got a much more stable service. I am still waiting for a refund from VM nearly a year later so it will be off to the small claims court soon.
After a recent bout of snow and cold speeds plummeted to 17 down 20up so I went checking the outside cable and saw it was frayed. I phoned vm and told them the outside cable was damaged, they had me out the modem back to router mode so they can test, I highlighted to them I was only getting 2 locked down channels which the support guy stated was normal.
He then asked to boot the modem several times then remove the cable from the modem and reinsert after which I got no bandwidth at all. The support guy hen insisted I had not inserted the cable properly and sent an a replacement superhub 3 and an engineer to connect it despite me explaining over and over again that the outside cable was damaged.
I am with BT fibre to cabinet. I get 70mbps and 18mbps upload. There are six of us in the house two gamers on line, two that are on Zoom all day and a child on Microsoft Teams for school. Got rid of Virgin 15 years ago with terrible customer services. We should all get away from virgin media. Virgin are awful.. Issue appears to be intermittent and widespread i am getting the exact same issues reported above in Rochdale Greater Manchester. Appeared to start as they rolled out the gigabit service in some cities.
Suggest their central load balancing servers are having issues. I was with sky 23mbp it was fine.
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