I'll upgrade when I am ready to do so, or find the need. They offer their free service for individual use which is what I use it for but keep pressuring to upgrade all the time. We have been using GotoMeeting which we get through Logmein for many years. We decided to cancel our subscription on February 25 and I spoke with Robert Irwin our account manager. I called and complained that we had cancelled our service and was told they would refund our money.
I called and emailed and complained again and they said it would stop and they would refund the money. I have called the bank to see if they can stop these payments. I like to believe that people are honest and are going to do what they say as far as cancelling our service but these people are theives. Tried their software. Didn't work. Had to use google to find out how to cancel. Turns out you have to CALL them. Had to call from Europe to USA god knows how much that cost , just to stop this.
I've used LogMeIn for years. I got it first to help manage my elderly mother's computer, and for the first 10 years or so, it was pretty good. Reasonably priced for a 2-seat setup, and generally reliable. About years ago, however, just as the price shot into the stratosphere, the reliability went into the tank. Half the time it works fine.
The other half, it stalls after login, leaving the target computer inaccessible until I can go an personally reset. Notably, the decline in usability closely paralleled rapid price increases.
I also hate the company involved. They auto-renew with NO notice, with big price increases, year after year. What crooks! First off, the forced upgrade ended costing more than double from prior years. I gave it a try and realized that I don't use any of the extra options that came with the upgrade of Log Me in Central. So it's way overpriced for my needs.
I have tried getting this resolved through their AR Department, but I feel I'd get more out of talking to a brick wall at this point. I guess its time to start shopping around for a better service. Confirmed that they cancelled and then continued to charge me.
They will charge expired cards, and they will charge even after a confirmed cancel. Stay away! This is the Readers Digest version. November of Logmein unilaterally charged our renewal subscription at a new plan type and rate without consulting us. I tried for 2 weeks to get thru. I could get tech support but for help with a finance issue i had to talk to sales only. The shortest time i waited online was 1 hour 43 minutes.
Never got to talk to anyone who "supposedly" could help. I called the credit card company and said to approve the correct amount and dispute the balance. So inspite of paying for our correct subscription they shut my account down. I called tech support and instead of turning it back on after understanding we paid for Central they said they had to create a new account. I asked them, please don't do that. Of course they did anyway and lost all the contacts but ultimately they restored it.
Then their credit Dept shut me off again. And we went back and forth. After them refunding and charging me because they made me do a new charge they came back shut me off and said they had refunded all the money. Ii gave them documentation showing that i was in fact paid ahead and requested US based support and call from a supervisor. This happened multiple time and never got any call back.
I had three of our customers fire us and go elsewhere over this and I told the tech and nothing happened. I finally demanded they get something done.
I get an email back with writing so bad 4 of use couldn't understand as it didn't make logical sense. And never addressed the questions. I asked them to rewrite and received an even crazier response. On a hunch, I checked my credit card and that very day they refunded my money indicating that i was correct. I was paid current. So, Instead of re-instating my account they refunded! Then said i had to request a new quote.
WTF These people don't care, aren't capable of even rational responses or caring. No sense of urgency. Ill bet the executives however are earning good bonuses because tech support costs are down. And eventually if they lose enough customers someone might actually care about customer service and having a sense of urgency.
In business for 34 years i have never experienced such an incompetent display of care or concern for customer service or even an ounce of urgency about anything. They deserve to fail! The worst part is they gave us a month's notice which isn't enough time to move so I have to stay for at least a year while I figure out our next step.
Be aware that malicious third parties have been using Rescue trial accounts in attempt to gain wrongful access to customers' computers. Below you will find useful tips to prevent abuse. LogMeIn Rescue is a remote support software solution used by tens of thousands of legitimate businesses, including 50 of the world's top telecom companies.
But as with email scams, legitimate products are not immune to people with nefarious intent. Use of this software or any of our products for nefarious or illegal purposes violates our terms and is immediate grounds for account termination. To protect consumers, we have increased proactive and reactive approaches, ranging from changes to our product and trial process to investigating and taking action on reports of improper use. The Edit Client page is displayed.
Select the Delete tab. Then Search for hamachi Then click on it and select the Uninstall Program option to remove hamachi File Location. Startup Type. This startup entry is a Windows Driver. Begin typing your search term above and press enter to search. Press ESC to cancel. Ben Davis March 3, Is using LogMeIn safe? A legitimate company will not pro-actively contact you by phone to provide tech support without an initial request by you.
If you get this type of warning, do not call the number or click on any links. If you think your computer has been affected by a virus, run security software e. From a remote support perspective, most scammers will use trial accounts, so we have implemented several specific warnings to alert you that a trial account is being used when connecting to a remote session.
Therefore, if you have concerns when seeing Trial Account or Trial Version messaging, you should turn off your Wifi or unplug the network. You should then remove the LogMeIn client application, which is usually in the Downloads directory. If any other applications were installed during the session, please uninstall those as well, then restart the computer.
0コメント