Among other things, VRS is limited to telephone calls between a Deaf person and a hearing person in different locations. By contrast, VRI facilitates communication between Deaf and hearing people who are in the same room and who have a Sorenson videophone or app. A remote video interpreter takes the place of an in-person interpreter. VRI services must be paid for by the organization that provides the accommodation to Deaf employees or visitors, just like in-person interpreting.
It is a violation of federal law to use VRS for calls between individuals in the same room. How does the application process work? How many videophones can we have? You can have as many videophones as you need to accommodate your Deaf employees. Can you provide references from other federal agencies or large businesses?
Is a TV or monitor required? The videophone must be connected to a TV or monitor. Whom do I contact with questions or problems? How does the installation process work?
How long does installation take? Can we test a videophone on our network before making a commitment? Can the videophone be moved from room to room — for example, on a cart? Does Sorenson provide public installation solutions? Calls route through an interpreting center, where an interpreter, fluent in ASL and spoken English or Spanish , appears on the device.
The Deaf caller signs the message to the interpreter, and the interpreter relays the conversation between the two parties. As both Deaf and hearing callers use their preferred language, communication is smooth, natural, and seamless. It may also have a phone number. There may also be a PIN code included if the meeting organizer wants one.
If there is a phone number, as shown in the image below, you can use it to call Sorenson Relay. In your ntouch device, dial the phone number.
Tell the interpreter that you are joining a Google Meet meeting. Give the interpreter the PIN if there is one next to the phone number. If your invitation does not have a phone number listed, ask the meeting organizer if they can add it. At this time non-Workspace accounts cannot have phone numbers included.
Connecting to Zoom audio through Sorenson Relay When you receive an invitation to a Zoom meeting, it will typically have a phone number and Meeting ID. There may also be a passcode included if the meeting organizer wants one. Tell the interpreter that you are joining a Zoom meeting.
Give the interpreter the Meeting ID and passcode if there is one. If your invitation does not have a phone number listed, the conference call may be hosted by a Basic account.
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